Burgon & Ball Product Guarantee - information for trade customers
At Burgon & Ball we stand by the quality of our tools. All our products are covered by at least a one-year guarantee, but look out for the below logos on the product packaging and throughout our catalogue for items that carry a longer guarantee.
Very occasionally, there may be structural failings caused by errors in manufacturing or defects in materials that can cause a product to fail. If any fault occurs within the period of guarantee we will offer trade customers a credit for any item returned to them by their customer.
We may very occasionally ask for the item to be returned to us for quality control purposes, but usually all we require is an image of the item clearly showing the fault, and the customer’s proof of purchase (with the exception of tools covered by the lifetime* guarantee, where no proof of purchase is required).
Under this guarantee we cannot cover normal wear, lost or stripped parts, or any product which has been modified. We also cannot cover product damage due to misuse. i.e. using a tool in a manner for which it was not designed, or where the tool has not been adequately cared for e.g. Keeping a tool outside rather than in a dry environment. This guarantee also excludes cosmetic changes in appearance due to wear and tear.
* 'Lifetime' qualified as 75 years for legal compliance