We currently accept orders from mainland UK addresses only. Delivery is charged at £4.99 per order.
Once your order leaves us, we are dependent on couriers or Royal Mail to get your order to you. Please allow sufficient delivery time for your order.
PLEASE NOTE: If you order requesting delivery to addresses on UK islands, the Channel Islands, or in Northern Ireland, we may need to contact you to request a supplementary delivery payment, based on third-party courier fees. If this supplementary cost is not acceptable, we will cancel your order and refund your order payment. There is no additional charge for small items that can be sent by Royal Mail.
If you are not entirely satisfied with your purchase or even change your mind then you should notify us in writing of your wish to cancel your order within 30 days of receiving the product. You will receive a refund.
Please return items to :
Burgon & Ball Ltd., Unit 17/19 Oakham Drive, Parkwood Industrial Estate, Sheffield S3 9QX, UK
We expect you to take the product out of its packaging to inspect it as if you were in a store making the purchase. If you use the product beyond this or for example throw away the packaging and return the product to us, then we reserve the right to make a small deduction from the full order value and part refund accordingly. The product ideally needs to be in first class re-saleable condition. If you return the product unused in its original packaging then you will receive back the original order value including a basic delivery charge. You are obliged to pay for the cost of the freight in returning the goods to us.
Ordinarily we would look to refund you immediately upon receipt of the returned product, but pragmatically this may take a few working days and part of the process may consist of the time taken for debit or credit card processing.
We deliver to your home address and offer service to almost all of the United Kingdom. Should we have any problem delivering to the address you gave in your offer to buy, we will contact you before any goods are despatched.
Our deliveries are made by third party logistics carriers. We are not in that business. We rely on these third parties to provide an efficient and timely service to us. We recognise, however, that we are contracted to deliver this to your home address and that these third party services can affect your view of our business. All that we ask is that you contact us if you do have a problem and bear this in mind. We will do our best to correct matters, should an issue arise. This is our responsibility. That said, we will not suffer any liability whatsoever for missed or late deliveries.