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  1. All personalised orders are considered final at the point of order placement.
  2. Please ensure that you take extra care when entering any names or messages as we are unable to offer refunds or replacements for personalised items unless they are faulty.
  3. Please be aware that we can only offer one option on text placement, as shown on our website.
  4. The price shown for our personalised items includes a £5.00 charge for the personalisation service. No additional charge for this service will be added at the checkout.
  5. Our personalised items are etched to order. Please allow an extra two working days for delivery.
  6. Orders that contain both personalised and non-personalised items will be sent in one delivery.
  7. Please note that we are unable to etch emojis and symbols, such as hearts or stars.
  8. We reserve the right not to accept personalised orders if we believe the personalisation that has been entered is inappropriate and/or offensive. In this case we will refund your payment. 

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