Corona Warranty Information

The Corona® promise

The lifespan of a tool is dependent upon frequency of use, as well as the conditions and environment in which it is used. Tools used by professionals, every day, on every job, will more likely wear out long before tools used by occasional or infrequent users. Typically, any defects in materials or workmanship will emerge early in the life of the tool. Corona® tools are designed, engineered and manufactured to perform their intended purpose, Season after Season.® Customer satisfaction is at the top of our priority list, so in the event our tool fails to perform as intended due to materials and/or workmanship, Corona® promises to provide a solution based on our three product lines and associated warranties.

 

1. Corona® MAX

Corona® MAX tools represent our best-in-class and have been specifically designed, engineered and manufactured for professionals and passionate gardeners who demand maximum durability and lasting performance. MAX and MAX FORGED tools carry a lifetime warranty. Corona® MAX tools are guaranteed to be free of defects in materials and workmanship. If a Corona® MAX tool is found to be defective, Corona® will either repair it or replace it free of charge, once the tool has been returned along with the original customer’s proof of purchase. On cutting tools in these ranges, replacement parts are available when damage is due to wear and tear.

 

2. Corona® tools

* Lifetime warranty

Selected Corona® tools carry a lifetime warranty. Corona® warrants these tools to be free of defects in materials and workmanship. If your tool is found to be defective, Corona® will either repair it or replace it free of charge, once the tool has been returned along with the original customer’s proof of purchase. The warranty excludes cosmetic changes in appearance due to wear and tear. On cutting tools with a lifetime warranty, the blade carries a 10 year warranty only. Please note: these products carry a 10 year warranty when used for professional work. 

* Corona® 10 year warranty

Corona® warrants its tools to be free of defects in materials and workmanship. If your tool is found to be defective within ten (10) years from the date of purchase, Corona® will either repair it or replace it free of charge, once the tool has been returned along with the original customer’s proof of purchase. The warranty excludes cosmetic changes in appearance due to wear and tear.

 

3. Corona® limited warranty

The Corona® limited warranty means the tool is covered by a standard manufacturer’s one year limited warranty against defects in materials or workmanship. If the item is found to be defective within one (1) year from the date of purchase, Corona® will either repair it or replace it free of charge, once the item has been returned along with the original customer’s proof of purchase.

 

What’s not covered

 Corona® is dependable and trustworthy and we rely on our customers to be the same. We do not and cannot cover normal wear, lost or stripped parts, altered or modified products, or product damage due to negligence, misuse, or abuse. Our definition of abuse – using a tool in a manner for which it was not designed.

 

Making warranty claims outside the U.S.

The warranties outlined here apply specifically to products purchased within the UK from Burgon & Ball. If you purchased your product outside of the UK, your local Corona® distributor’s standard product warranty will apply. Warranty claims can be made by returning the tool to where you bought it within the relevant timeframe, along with its packaging and original proof of purchase. Corona® reserves the right to ask Dealers and Distributors to send in product photo and contact information for a warranty claim. In some cases, a Return Merchandise Authorisation (RMA) number may be required for product returns.

 

Product substitution

Corona® will make an effort to either repair or replace any defective tool with one that is similar. If, for any reason, this is not possible, Corona® may choose to satisfy your claim by substituting a different product.