My Barrow
Your barrow is empty
WELCOME TO THE TRADE SECTION OF OUR WEBSITE
Trade Site
Log In Trade Account Sign Up Log In
  • Tools
  • Accessories
  • Gifts
  • Collections
  • Agriculture
  • Journal
  • Our Story
  • Contact
  • Stockists
Show more
Posted on

Covid-19 update

Covid-19 update, July 2020: we are offering our normal service of 3-5 working days for delivery, with the option of a next-day express option.
shares3 comments
Covid-19 update
Show more
Covid-19 update

UPDATE 6 July 2020

We are now once again able to offer our normal service for orders from our online shop.

That means we are despatching website orders within 3-5 working days, and are also able to offer our next day express delivery option (for orders placed before a 2pm cut-off).

We'd like to thank all our customers for their understanding and patience in recent months, as we have worked to despatch orders while operating in new ways in order to keep our people safe. 

We must also thank all of our hardworking teams, who have managed to provide an extraordinary service in difficult circumstances.

 

o0o

 

1 April 2020

Due to the ongoing Covid-19 situation, here is a quick update from Burgon & Ball.

Our online shop remains open for business, and we continue to take orders online.

Many of us are facing spending a lot of time at home in the coming weeks and months, and if you have access to outdoor space, gardening is a great way for the whole family to pass the time.

In these extraordinary times, keeping our people safe is a top priority for us, and as a result we have changed how we fulfill your orders. It might take a little longer to get your order to you, and unfortunately we are no longer able to offer an overnight express delivery option. 

If how we work needs to change further as a result of the developing situation, we will of course provide further updates.

We ask that you please bear with us as we try to maintain our service at this extraordinary time.

Please stay safe and thank you for your understanding.

 

3 comments
  • Thank you! My fork broke after only a couple of years and I emailed you. You apologised, explaining that occasionally an air pocket causes this and quickly replaced it with no fuss. Perfect service (and a brilliant fork!)

    Rebecca on
  • Hi Jane, our normal shipping of 3-5 working days has been slowed by the huge volume of orders we’ve been seeing. At times over the last few months, delays have been up to 10 working days for order processing. However, at the moment, it’s faster than that. Please be prepared for a delay of around a week. Sorry for the delay – our teams are working very hard in challenging times. Thanks for your patience.

    Burgon & Ball on
  • How long can I expect to wait for an order to be dispatched given the current situation? Thanks!

    Jane Hirst on
Leave a comment

Please note, comments must be approved before they are published

You may also be interested in

Stylish new looks in indoor pots

Our much-loved range of indoor plant pots sees exciting new additions this season, with a selection of stylish new designs. From adorably dainty pots that are perfect for mini plants and tiny succulents, to large pots for a real statement, you'll find the prefect pot in our new collection.
shares0 comments

Share your gardening plans for 2021 and win!

After a difficult year, you're probably already planning how you can make next year's garden even better, more productive and more beautiful. Now your grand designs for 2021 can win you your choice of gardening prize - and hopefully inspire us all to even bigger and better gardening success in the coming year!
shares318 comments

Six ways to combine practicality and sustainability in your garden

If your garden has been a haven to you this year, you might be thinking over the winter about changes you'd like to make to your outside space to make it even better. The good news is, there’s no need to compromise practicality when making your garden more sustainable. Here are 6 easy ways you can achieve this.
shares0 comments

Are you a green-fingered gardener? Sign up for the latest tips and news.