Terms and Conditions

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

By placing an order via this website you are making an offer to Burgon & Ball to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Burgon & Ball for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see the delivery times and charges.

YOUR RIGHT TO CANCEL

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

PAYMENT AND TAXES

We accept online payment in a secure environment by credit or debit card. We currently accept MasterCard Credit, Visa Credit, Visa Delta, Maestro, Solo and American Express. All transactions are shown in pounds sterling (£).

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

SECURITY

At Burgon & Ball we take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. In addition to this, once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution. Our sales order processing system and internal network is protected by the latest proxy technology.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen. 

Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that makes it totally safe to order online with Burgon & Ball.

RETURNS POLICY

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and in the original packaging.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty. Please send returns to:

Returns Department,
Burgon & Ball Ltd,
La Plata Works,
Holme Lane,
Sheffield, S6 4JY

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

PRIVACY AND DATA PROTECTION

Burgon & Ball will never sell or pass on your details to a third party. We use the information you provide solely for the purpose of processing and delivering your order. We do however reserve the right to email you from time to time regarding our latest product releases and updates.

You can email us at anytime to be removed from our emailing list, by either replying to one of our emails or by contacting us directly.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

OUR DETAILS

Burgon & Ball Ltd,
La Plata Woks,
Holme Lane,
Sheffield, S6 4JY

Company Registration Number: 2074260